ProShip Support: Your Expert Team

When you succeed, we succeed.

We value our customers.
Our support team makes a personal commitment to deliver the best customer experience in the industry through consistency in our daily work and interactions with you.

ProShip Experienced Professionals

Experienced Professionals

Comprised of experienced and trained professionals in both the supply chain and IT fields, our support team includes:

  • Dedicated account managers
  • Dedicated support teams
  • System engineers and integrators
  • Network and hardware specialists
  • Logistics and supply chain experts available


  • Proactive

    Regular calls and other forms of communication ensure we are aware of and exceeding expectations.

  • Reactive

    Escalation tiers are in place so when support issues arrive, you will be able to speak with a U.S. support representative immediately.

  • Reporting

    Our online ticket system logs, monitors and tracks each of your service issues. An Issue Summary Report is provided upon closure summarizing the issues, resolution and cost value.

ProShip Customer Support Specialists

A Full Range of Services

ProShip has been a great partner for American Girl. Your staff's ability to be immediately responsive and fix any issues right away has been much appreciated.

Darlene B., Technical Lead at American Girl
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Contact Support

Standard Support Hours: Monday - Friday, 7am-7pm (after hours support available)

Email Us:

Call: 800-353-7774 or 414-302-2929