ProShip Support Tools: How We Help Our Customers

We know how critical it is to keep your systems running. That's why we infuse technology into our support process to make it fast and easy to get help and to maximize the speed and quality of our response. Our dedicated account managers are your personal link to customer service and work closely with our engineers and integrators to be sure your system is delivering maximum performance. In addition to personalized support, ProShip Help and ProCyclopedia are great online resources geared to provide you with the support you need.

Logging in to ProShip Help

ProShip Help

Login to ProShip Help

Submit a support request through the online ticketing system.

(For ProShip customers only.)

Login to ProShip Help
ProShip ProCyclopedia Graphic


Login to ProCyclopedia

Got a technical question? Need implementation instructions? Want to change a display screen? ProCyclopedia is a comprehensive online resource for ProShip customers.

(For ProShip customers only. Contact your account manager if you need login credentials.)

Login to ProCyclopedia
ProShip Support

How to Submit Issue Tickets

  • Document your issue in an e-mail message and send to An issue ticket will immediately be created and you will receive a confirmation by e-mail.
  • For emergency issues (carrier or shipping system is non-operational), call 800-353-7774 and ask for your dedicated account manager. We immediately escalate emergency issues within our organization to ensure that we are monitoring the emergency at all times and that our senior staff is alerted to the situation.

    ProShip Support

    Contact Support

    We're here to help.

    Standard Support Hours: Monday - Friday, 7am-7pm

    Email Us:

    Call: 800-353-7774 or 414-302-2929